Service Quality - a Commitment to Excellence

At Noor, we work to exceed your expectations. That is our obsession and the paramount factor that distinguishes us from other banks.

Perfecting customer service excellence is a continuous and holistic process where nothing is left to chance. We are passionate about listening to all our customers and stakeholders. With this in mind, we have designed an on-line questionnaire 'Your Voice' to gather and respond to information connected to your needs. We invite you to shape your bank by submitting your thoughts and opinions, by visitng the link here. 

Service Quality at Noor is heavily focusing on three major aspects as shown below. When these three are in harmony, profitable growth is evident.

1. The Voice of the Customers – Since you, our customer is our biggest asset, we have a comprehensive suggestion programme designed to capture your suggestions and comments. ask for suggestion slips at any of our branches, or simply post your views on-line at 'Your Voice' by clicking here. Noor has a customer Care & Investigation Unit dedicated to addressing customer concerns within a stipulated time frame.

2. The Voice of the Associates (The Noor Family) – Our people are at the core of our success. As part of Noor's commitment to its assocaites, Bank has developed and launched an Associates Survey, including a Reward & Recognition programme, whereby associates are instantly awarded for going out of their way for a customer. There is also a suggestion program to improve working conditions and improve the overall satisfaction level of the Associates.

3. The Voice of the Process – To meet the requirements of both, the Staff and Customer, it is important to understand how processes operate. We identify all the value added actions required to deliver a product/service into the customers' hands and eliminate the non-value adding activities.