Noor Bank is committed to taking all precautions required to protect its customers from fraud related to the usage of electronic channels to avail of the bank’s services and products.
It is also important that the customer be aware of security threats, precautions to be taken and safe practices to help the bank in fighting against such frauds.
Phishing is a fraudulent attempt to obtain the customer information, including the credentials of online banking channels.
Fraudsters imitate a ‘trustworthy entity’ via e-mail and ask for sensitive information such as credit card numbers, login IDs or passwords.
Usually, common phishing emails have the following pattern:
Keep your online information safe by using the following guidelines
Never share the account access information
Transact online cautiously
Forward the original e-mail to us at email@example.com
While filling in the date on a cheque, we urge you to write it in the full format (dd/mm/yyyy). For example, write 31/03/2020 instead of 31/03/20.
Writing the date in the (dd/mm/yy) format is susceptible for date manipulation especially in the year 2020 as anyone can change the year to 2019 or 2021 causing further problems.
Skimming is stealing of information from the magnetic strip on the credit or debit cards that are used at ATMs and Point Of Sales (POS).
Fraudsters collect information from a Credit/Debit/ATM card by reading the magnetic strip on the reverse side of the card. This is done by concealing a small device called a ‘skimmer’ in the card slot of ATMs or merchant payment terminals.
This 'skimmer' scans the card for details and stores its information. A tiny strategically positioned camera may also be used to capture the PIN. Skimming can occur at ATMs, restaurants, shops or other locations.
Protecting yourself from Skimming:
Vishing is an attempt made by a fraudster to obtain confidential information from you over a phone call. Details like User ID, Login and Transaction password, OTP (One Time Password), URN (Unique Registration Number), Card PIN, Grid Card Values, CVV or any personal parameters such as date of birth, mother's maiden name and P. O. Box may be requested.
Protection from Vishing:
Fraudsters sometimes use automated voice responses and attempt to obtain information from victims. Do not enter provide or enter any sensitive information, unless you have initiated the call with Noor Bank on 600 500 607.
You receive a text message or an automated phone call on your cell phone stating there is a problem with your bank account. You are given a phone number to call or a website to log into and asked to provide personal identifiable information—like a bank account number, PIN, or credit card number—to fix the problem
Protecting yourself from Smishing
SIM cloning is the process in which a legitimate SIM card is duplicated and the cloned SIM card's identifying information is transferred onto a separate secondary SIM card. A SIM cloning or SIM swap attack could lead fraudsters to receive calls, confidential SMS, notifications, activation codes or one time passwords that are sent to customers mobile phone in an attempt to perform a financial fraud.
Protecting yourself from SIM Cloning attack
Magic Pens have erasable ink, which can be used by fraudsters to alter the cheque details such as beneficiary or the amount.
Beware of fraudsters armed with Magic Pens posing as bank representatives to complete finance or credit card applications. They fill in your details in front of you and ask you to sign the cheque using their Magic Pen and later alter the details of the cheque.
To make sure you do not fall victim to this scam, take a few simple precautions:
Your card is cash and needs to be protected, all you need is to take few measures.