Dubai-UAE: 15 March, 2016 – Noor Bank, a leading Shari’a compliant bank in the UAE, has become among the few banks in the UAE to have its service delivery framework certified for ISO 9001:2015 standard, during the course of its journey towards emerging as a global financial icon in Dubai.
The certificate was awarded by Bureau of Assessment Services (BAS) after extensive review and onsite assessment of business processes and functions at Noor Bank Central Operations against the global best practices and the requirements of ISO 9001:2015 standard.
Speaking about the certification, Hussain Al Qemzi, CEO, Noor Bank, said, “We are pleased to have received this certification, which demonstrates our continued emphasis on implementing the best global standards towards our service delivery.
“As a leading Shari’a compliant bank, this certification will provide our customers with further assurance and trust in our processes, and exhibits our commitment to delivering innovative products in a secure and professional manner.”
Speaking about the certification, R. Xavier Gabriel, Principal Lead Auditor and Certification Manager, Bureau of Assessment Services, said, “With this achievement, Noor Bank is amongst the first banks globally to have its operations certified against the requirements of ISO 9001:2015 by BAS.”
The ISO 9001:2015 QMS Certification demonstrates Noor’s commitment to the core values of providing an outstanding customer experience to its clients. It also validates the high standards of operational efficiency that Noor Bank consistently endeavours to deliver to its end customers.