Dubai-UAE: 14 February, 2018 – Noor Bank, a leading Shari’a compliant bank in the UAE, has won the Best Social Media Customer Experience award and the runner-up title in the Best Benchmarking Index: Overall Best Bank category at the 2017 Service Olympian Awards hosted by Ethos Integrated Solutions.
Speaking of the recognition, John Iossifidis, CEO, Noor Bank, said: “We are humbled to be recognised as a bank with the Best Social Media Customer Experience and earning the runner-up award for the Overall Best Bank. Being agile is a core value and to this end we have set up a robust customer-response system, which not only includes interactive social media platforms but also a range of solutions that reflect our efforts to enhance the overall customer experience.”
He added, “Winning these awards validates our sustained commitment to integrating global best practices. Our goal is to stay ahead of the curve and offer our customers a superior service that is innovative, user-friendly and improve their experience across all channels - online, voice and branch.
Noor Bank was named a winner of the Best Social Media Customer Experience for implementing a meticulous and well thought-out social media strategy that in addition to deploying technology focused on improving the user experience. Judges at Ethos Integrated Solutions made the decision in favour of Noor Bank after a careful evaluation of the submissions of nine leading organisations in the UAE.
Noor Bank’s runner-up win for Best Benchmarking Index: Overall Best Bank followed a customer-focused survey conducted by Ethos Integrated Solutions that covered 22 banks in the country. The survey evaluated the services offered by the various banks and confirmed that customers were most satisfied with Noor Bank’s facilities and services.
As one of the most coveted customer experience awards in the Middle East, the Service Olympian Awards recognise the country's top leaders in the banking industry. Each year, the awarding body receives applications from hundreds of organisations and confers the top honours following a stringent evaluation process.